Last Updated: 12/10/2025
Welcome to Casewyze. Please read these Terms of Service ("Terms," "Agreement") carefully.
By creating an account, accessing, or using the Casewyze case management platform, website, or mobile applications (collectively, the "Services"), you agree to be bound by these Terms. If you are entering into this Agreement on behalf of a company, private investigation agency, law firm, or other legal entity, you represent that you have the authority to bind such entity to these Terms. In that case, the terms "Subscriber," "Client," "you," or "your" shall refer to that entity.
If you do not agree to these terms, you must strictly stop using the Services and cancel any active subscriptions immediately.
"Casewyze," "We," "Us": Refers to Casewyze, LLC (or your specific corporate entity name).
"Subscriber": The entity or individual who pays for and holds the primary account license.
"Authorized User": Any employee, contractor, or agent invited by the Subscriber to access the platform (e.g., investigators, paralegals, admins).
"Client Data": All case files, evidence, reports, media, and personal data uploaded or input into Casewyze by the Subscriber or Authorized Users.
2.1 Grant of License. Subject to your compliance with these Terms and payment of applicable fees, Casewyze grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes.
2.2 Restrictions. You agree strictly not to:
Reverse engineer, decompile, or attempt to derive the source code of the Casewyze platform.
Sell, resell, rent, or lease access to the Services to unauthorized third parties.
Use the Services to store or transmit infringing, libelous, or otherwise unlawful material.
Use the Services to store or transmit malicious code, viruses, or scripts.
Access the Services in order to build a competitive product or service or to copy any features or user interface functions.
3.1 Credentials. You are responsible for maintaining the confidentiality of all login credentials. You agree to notify Casewyze immediately of any unauthorized use of your account. Casewyze is not liable for any loss or damage arising from your failure to protect your password.
3.2 Authorized Users. The Subscriber is responsible for all activities that occur under their User accounts. It is the Subscriber's sole responsibility to revoke access for any employee or contractor who is terminated or no longer requires access to the system.
3.3 Compliance with Laws. Given the nature of the investigation and legal industries, you represent and warrant that your use of Casewyze—including the data you store and the reports you generate—complies with all applicable local, state, and federal laws. This includes, but is not limited to, laws regarding wiretapping, surveillance, privacy (such as FCRA, GLBA, HIPAA), and data protection.
4.1 Data Ownership. You retain all rights, title, and interest in and to your Client Data. Casewyze does not claim ownership of the case files, evidence, or personal information you upload.
4.2 Data Processing License. You grant Casewyze a worldwide, limited license to host, copy, transmit, and display your Client Data solely as necessary for us to provide the Services to you.
4.3 Confidentiality. Casewyze acknowledges that Client Data may contain highly sensitive, privileged, or confidential information. We employ industry-standard security measures (encryption at rest and in transit) to protect this data. We will not disclose Client Data to any third party unless:
Required by law or valid court order.
Expressly permitted by you in writing.
Necessary to prevent imminent physical harm or financial loss.
4.4 Data Retention. While we perform routine server backups for disaster recovery, Casewyze is not a purely archival service. You are responsible for maintaining your own backups of critical evidence and reports.
5.1 Subscription Plans. Services are offered on a subscription basis (Monthly or Annually). You agree to pay the fees established for your selected plan tier.
5.2 Billing. Payments are billed in advance. By providing a payment method, you authorize us (and our third-party payment processors) to charge your payment method for the full amount of the subscription fees.
5.3 Late Payments. We reserve the right to suspend or terminate access to the Services if your account falls into arrears. Unpaid accounts may be subject to data deletion after a specific grace period.
You agree not to use Casewyze to:
Harass, threaten, or defraud any person or entity.
Impersonate any person or entity or falsely state your affiliation.
Upload invalid data, viruses, worms, or other software agents.
"Scrape" or crawl any part of the Site using automated means.
7.1 Casewyze IP. The Casewyze platform, including its code, documentation, "look and feel," logos, and interface design, is the exclusive property of Casewyze and its licensors.
7.2 Feedback. If you provide suggestions, feature requests, or feedback, you grant Casewyze a royalty-free, worldwide, transferable, sublicensable, irrevocable, and perpetual license to use that feedback to improve the Services without compensation to you.
8.1 Integrations. Casewyze may allow you to integrate with third-party services (e.g., accounting software, background check databases). Access to and use of these third-party services are governed by their respective terms and privacy policies. Casewyze is not responsible for the data practices of these third parties.
8.2 API Usage. If you use the Casewyze API, you are responsible for maintaining the security of your API keys. Excessive use of the API that degrades system performance for other users may result in temporary throttling or suspension of API access.
9.1 No Reliance; Accuracy Disclaimer. Casewyze may offer features powered by artificial intelligence ("AI") and machine learning, including but not limited to automated case summarization, audio transcription, and data organization. You acknowledge that AI systems are probabilistic and can produce inconsistent, inaccurate, or "hallucinated" outputs. AI-generated content is provided for convenience and efficiency purposes only and does not constitute professional legal or investigative advice.
9.2 Human Review Requirement. You agree that a human professional will review and verify all AI-generated outputs. You are solely responsible for the accuracy of any reports, documents, or communications you generate using Casewyze AI features before submitting them to clients, courts, or regulatory bodies. Casewyze assumes no liability for errors, omissions, or damages resulting from your reliance on AI-generated content.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CASEWYZE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
IN NO EVENT SHALL CASEWYZE, ITS DIRECTORS, EMPLOYEES, PARTNERS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.
IN NO EVENT SHALL CASEWYZE’S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100.00) OR THE AMOUNTS PAID BY YOU TO CASEWYZE DURING THE TWELVE (12) MONTHS PRIOR TO THE CLAIM.
You agree to defend, indemnify, and hold harmless Casewyze and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.
13.1 Cancellation by You. You may cancel your account at any time via the platform settings. Cancellation is effective at the end of the current paid billing cycle. There are no refunds for partial months.
13.2 Termination by Us. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
13.3 Effect of Termination. Upon termination, your right to use the Service will immediately cease. We may retain Client Data for a period of 30 days to allow for data export, after which it will be permanently deleted from our servers.
These Terms shall be governed and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Hillsborough County, Florida.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
If you have any questions about these Terms, please contact us at:
Casewyze Support Email: [email protected]
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